Questions about Automatic Payments

If you’re signed up for Auto-Pay your total balance due will be drafted on the 19th of every month. In the event that the 19th falls on a weekend or a holiday we will draft your account the business day before. We offer Auto-Pay with a voided check from your checking account, or using your debit/credit card. To update your current Auto-Pay information you’ll need to provide a new voided check or debit/credit card info and sign a new Auto-Pay form. The form can be printed from our Support page and mailed/faxed in or brought to our office. We can only accept Auto-Pay information from an authorized user on your WVF account. If you need to cancel Auto-Pay, call us 503-837-0700 or e-mail us at csr@wvalleyfiber.net and let us know at least 3 days prior to the 19th